I recently received the following feedback from a customer!
“The young engineer who called yesterday to install the new electric control board is worth his weight in gold. Polite, friendly, epitome of diplomacy & good at his job. All is well & I suggest you hold on to this young man. Perfect one to send to deal with difficult customers. I am well satisfied & all is well.” Mary, Piccotts End
As well as following up on individual pieces of feedback, equally important to me are your suggestions on where to focus our efforts.
I am always delighted when an individual does well, so do please keep letting me know if someone at Cougar has truly made a difference to your day.
Please send your feedback to ellena@cougar-industries.co.uk
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