Meet the team

Our job is to give you absolute peace of mind, that you will receive the right pump for you and the very best service in the industry. Take a look at some of the leading members of our team that make this possible…

“I feel incredibly proud to lead such a talented and dynamic team of industry experts, offering a first class service that brings our customers back, time and time again. Our knowledge, experience and efficiency have led us to become leaders in our field, which is extremely rewarding.”

Phil Harris
Managing Director

Phil is the man in charge! Since launching the company in 1980, he has successfully built up Cougar pumps to become a market leader in the field of industrial pumps. His wealth of knowledge and experience has successfully carried the business through to its prominent position in the industry.

“Cougar Pumps leads the way in pump selection to overcome a flow or pressure problem, whatever the application. Our experience is second to none.”

Paul Lawrence
Sales Director

Paul has been with us since 2001 and over the years, has given Phil invaluable support in growing and developing the brand. He is responsible for building our valued customer relationships, whilst creating and implementing business strategies, sales plans and profit targets.

“I’ve been involved with Cougar for a long time, and am proud to see how the company has retained its integrity, knowledge and ability to provide excellent service at all times. We actually care, and always want to be the company you think of first, whenever you think of pumps!”

Margaret Harris
Sales & Marketing Coordinator

Margaret has been injecting her passion and impeccable knowledge in sales and marketing into the business for many years. Not only has she played an integral part in growing the company, she keeps us looking good!

“At Cougar pumps, a key factor in developing new business is our ability to deliver tailored solutions and services. We meet customers’ specific needs, from the supply of a single pump, to site installations and long term-service contracts. Tell us about your specific needs and we will find the most relevant member in our team to help you.”

Simon Isherwood
Business Development Manager

Simon has been busy assessing and improving our market position since 2013. He plays a key role in building customer relationships, whilst identifying business opportunities across a broad range of sectors.

“Delivering customer satisfaction is about providing a timely, responsive service with integrity and a passion for excellence, whilst meeting and exceeding our customer expectations”

Robert Goss
Office Manager

Robert is responsible for managing all sales enquiries that come through to our Head Office. He leads our highly trained and knowledgeable internal sales team, making sure every enquiry and order is handled and processed to perfection. Rob is also in charge of our exports; managing the successful delivery of dispatches across the world.

“Cougar Pumps has pulled together a great and diverse group of people, all working to the very best of their abilities, to help support our customers and their needs. It’s good to be part of the team!”

Melanie Hedges
Contracts Manager/ ASM

Melanie intricately manages and develops service contracts across a wide range of sectors, including commercial buildings, retail centres, schools, hospitals and domestic properties to name a few.

“Providing excellent customer service has never been so rewarding.”

Jacques Vitry
Sales Engineer

Jacques is our tech guru, providing our customers with technical support and advice, to help select the right product that is suited to each individual requirement. He handles all quotes and enquiries, whilst maintaining relationships with our long-standing suppliers.

“It’s great to be part of a culture of people that take pride in all that they do.”

Shanay Pahal
Marketing Executive

Shanay is a whizz on the web! Our social media expert takes care of the Cougar Pumps corporate image, whilst managing the website and leading our multi-channel marketing campaigns.

“Delivering the very best service to our customers gives me great job satisfaction. Quite simply, we love what we do.””

Shawn Willmore
Senior Field Engineer

Shawn leads our team of highly skilled engineers in pump station servicing. Through years of experience in the industry, especially in and around London, he gives our customers the guarantee that every job is successfully delivered on time.

“Running a team of highly skilled and dedicated engineers, that delivers to our customers in the most challenging situations, makes me proud to be part of the Cougar Pumps family.”

Steve Sharp
Senior Field Engineer

Steve heads up a team of pump installation and removal engineers. He has been in the industry since 2001, and has led our engineers to successfully install and remove water pumps, in some of the most challenging situations.

“A fantastic company, a highly professional team, what more can I say!”

Michael Kenny
Senior Field Engineer

Michael has been with the company since 2001 and leads a team of pump installation and removal engineers. His expertise and management skills have been instrumental in the successful installation and removal of countless water pumps.

“Our workshop is where the magic happens! I thoroughly enjoy working with a team of talented engineers that continuously impress our customers.

Barry Shaw
Workshop Manager

Barry runs our workshop, managing all operations that take place in-house, with our team of highly qualified and talented engineers. He has years of experience, effectively implementing water pump repairs and refurbishments, to deliver equipment back to the customer as good as new.

Apprenticeship opportunities

We strongly believe in giving young people the opportunity of a satisfying and rewarding career in the business. Over the years, we have taken on a number of students who have grown and developed from a young apprentice, to a respected member of the water pump industry.

 

Please get in touch if you would like to find out more about our apprenticeship schemes or work experience opportunities.

apprenticeships