Customer Satisfaction

Customer satisfaction is our absolute priority
We take customer service to another level; from the moment we receive your first call right through to the end result, providing you with a personal, professional and efficient service. We pride ourselves on the consistency and attention to detail we offer every customer, regardless of the scale or complexity of the job. From processing the purchase of a spare part, to managing the distribution on an international order in the most demanding, rigorous and extreme conditions, you can rely on Cougar Pumps to deliver on time, every time.

It’s good to talk
Doesn’t everyone prefer to speak to a person rather than a machine? We give you our promise that a highly trained and experienced member of our sales team is always at the end of the phone, to guide you through exactly what you need. No waiting, no recorded messages, just professional and passionate people giving you expert and honest advice.